Shipping & Store Policy

SHIPPING AND EXCHANGE POLICY

All stock item orders are processed within 2-3 business days. Orders are not shipped on weekends or public holidays. Please allow 5-15 working days to process Custom Orders. Allow additional days for transit and delivery of your order. If there will be a significant delay with your order we will contact you by email.

Shipping Rates and Delivery Estimates

NZ Wide (Non Rural)    2-5 Days 

NZ Rural    3-7 Days 

Shipping is free of charge for New Zealand customers.

We currently do not ship outside of New Zealand.

Thanks you for shopping at Hewetson Ridge Kids. Custom orders are not eligible for return, however we will meet our obligations under the NZ Fair Trading and Consumer Guarantees Acts. Requests to return stock items for change of mind will be at the sellers discretion. Where returned products are accepted, they must be unused and in original condition.  Return shipping is at the buyers expense and original shipping costs are nonrefundable.

STORE POLICY

While our best efforts to keep the website stock up to date, we do occasionally hold a stall at local markets and it is occasionally possible that stock may be oversold. We will contact you as soon as possible to offer a suitable exchange or full refund if this is the case. Thank you for your understanding.

While most items have limited stock, if you see something amazing, but not in the size you are after, please send us an enquiry message, as sometimes it is possible to customize an order for you.

All prices include GST.